The following are excerpts of published articles that were
written by EXXEL. The full articles may be downloaded
in Adobe Acrobat file format. A free copy of the Adobe Acrobat
Reader is available from the Adobe
Web site. Individual copies of these articles are available
from EXXEL. Feedback
Align Purpose and Practice
Through the 3 C's of Partnership
Partnerships are relationships that thrive on effective communication,
collaboration, and commitment... the 3 C's. The business world
demands quality, speed, flexibility, performance, and profits.
Customers and clients have limited or no patience. Employees
have limited or no loyalty. In this environment, even if you
have a great product or service today, there is no such thing
as steady state. Use the 3 C's to help assure your future
In Times Of Uncertainty And Rapid Change
What's moving faster than the speed of light? Just a hint:
It isn't Superman! Companies and their employees are coping
with more and more in real time. E-mail and faxes have replaced
letters and telephone tag. Mergers, acquisitions, strategic
alliances and partnering have left most employees wondering
who's on first.
Empowerment is an overused word and an underused process.
It does not come from a wand you wave over your firm, or from
a memo you write. It cannot result from the systems, and command
and control structures that exist in many organizations. Empowerment
doesn’t happen because you wish it to be so. But, management
can help employees understand they have the power to affect
Humor Is Good For The
When humor is part of your culture, employees approach work
with enthusiasm. And, enthusiasm tends to encourage spontaneous
encounters and synergistic solutions. When people are relaxed,
they are more creative, more tuned into problem solving, brainstorming
and innovative thinking. And, that makes humor good for the
Is Coaching Another
High quality executive coaching can add significant far-reaching
value to an organization. And, creating a coaching culture
can have even broader, positive results on business success.
First and foremost, a coaching culture is intent on creating
an organization of adults, not on perpetuating paternalistic
relationships or the old command and control model of managing
that existed for years.
Losing Control... Is Bad
Today some technology, and other firms, practice a handsoff
style regarding the management of people. These companies
are run in a seemingly laissez-faire manner (e.g., casual
dress, open space office design, toys and playthings around,
no bureaucracy), and believe that is the reason for their
current success. Owners and founders neither look nor act
differently than any other person. They view themselves as
employees just like everyone else. They balk at assuming any
elements of authority. They hesitate to assert themselves.
They refuse to lead. Why? Because they interpret these behaviors
as control, and view control in negative terms, as bad for
Managers should develop and nurture an environment that is
nimble and light on its feet, embraces new thinking, is open
to learning, has a broad perspective on the world, and is
a good place to work. No small feat, but it is the culture
that will best succeed in the future. Whichever management
style you identify with, know that it has important implications
for your company... today and tomorrow.
Powerful Tool For Growth
The more senior you are in an organization, the less honest,
the less frequent is the feedback you get on your own performance.
You need to have some resources in your professional life
that challenge your view of yourself, your behavior, and your
interpretation of “facts”. Even if you are achieving
all your goals, beware complacency. If you are not growing,
changing, maturing, or goaded in ways that are helping you
develop, you are at best standing still and at worse, failing
to keep pace with rising standards of excellence.
Nine personal characteristics: adaptability, creativity, commitment,
communication, decisiveness, future orientation, independence,
judgment and teamwork are essential attributes for individual
success and leadership. How do the leaders in your organization
Self-assessment is the critical evaluation of an activity,
process, or program performed by the individual or organization
accountable for the work. Self-assessment capability is an
essential element of quality organizations and is a basic
expectation for well-managed businesses. For companies in
trouble, all too often one finds that self-assessment and
corrective action were not effective.
Use Of People Management Programs
Too often, companies spend precious resources… time
and money… creating and implementing new programs for
employees that are not linked to their business needs and
goals. They develop systems and practices in a vacuum. There
is little or no connection to corporate objectives. What’s
the result? At worst the program fails; at best it’s
a missed opportunity.
Stress Test For
The New Millennium
Reduction in force (RIF), downsizing, rightsizing, strategic
restructuring, reengineering, reorganization... whatever organizational
change is called at your company, few firms in corporate America
haven’t experienced one. Many have had several. At first,
most of these changes and employee termination programs were
intended to be cost cutting measures. Increasingly, they became
strategic in nature. That is, while eliminating some individuals
and positions, other specialties or disciplines selectively
grew. While employers dealt with the structural aspects of
termination, often there was limited focus on the human side
of the organization. Strengthening the managers responsible
for terminating employees is one of the keys to passing this
corporate stress test.
The Big Picture
Scott Adams, creator of Dilbert, says that some times the
big picture is hidden in the details. At a point in history
where many business leaders are concerned about retention
of employees, focusing on the big picture and the details
are critically important.
Tuning In To The
Whatever means you employ, ask the necessary questions that
will give you suggestions on how to improve. Listen to your
customers... before it’s too late.
Not all consultants are equal. There are ways to help
ensure effective use of consultants in your organization.
Here are some practical tips.
For Effective Results
When managers capture the hearts and minds of employees, they
are more likely to stay for a while! One of the repeated themes
in articles about retaining staff is that people are motivated
less by money than most of us assume. Instead, challenging
work, getting recognition for their efforts and achievements,
alongside great co-workers, excites them. Also, important
is freedom from the unnecessary scrutiny of intrusive bosses.
© 2011 EXXEL, Inc.